All our prices include GST but not delivery charges unless as labeled “Free Shipping”. Our latest prices are explicitly marked on our web-site and they are fixed on the time when your order is accepted by us. Any price change after the procession of your order will not apply to your order. Though care has been taken to our prices on our web-site, some mistakes may happen, for example, an exceptionally low price. In that case, we reserve the right to correct those mistakes by cancelling your order and refunding you, whether we have accepted your order or not.
We try our best to ensure that only accurate and up-to-date information and pricing of our products are placed on our web-site. However, the Babytown disclaim liability for any incorrect information, and it is the responsibility of the customers to make sure whether the product information is correct when they place their orders.
The Babytown promises to present our current stock status as precise as we can and endeavour to supply all the items listed on our web-site. However, on some occasions, you order an item marked as in stock or available, but in fact it is not, we will ensure we advise you ASAP and offer you an option of either an exchange or a refund.
You can cancel your order before your ordered item has been shipped. In that case, you will receive a full refund or an exchange.
You return your item on condition that it is so packed that no damage or further damage where the item was previously damaged occurs. If it is damaged during the returning shipping, the return will not be accepted.
The item(s) you want to return must be in unused and undamaged condition with the original tags attached, and in its original packaging. The item(s) must be returned within 7 days from the date item(s) were delivered. Item(s) must be returned via a shipping method that has a tracking number.
The Babytown offers a nation-wide delivery by either our own drivers or a third-party contractor. We promise to deliver the ordered items as promptly as possible, but we declaim liability for any loss caused by any delivery delays or cancellation of orders. We will deliver the items to the address nominated on the order. All deliveries will require your signature as a proof of delivery. You will be notified of the delivery date as soon as your order has been dispatched, and you should ensure someone is available at the nominated address on the delivery date to receive the goods. If our courier attempts a delivery but there is no one available at the nominate address, re-delivery fees may apply.
Express delivery: NSW 1-2 business days
Other regions: 3-5 business days
Ordinary delivery: NSW/ACT: 2-3 business days
VIC: 3-5 business days
QLD: 4-7 business days
SA/WA/TAS/NT: 5-9 business days
We make every effort to provide complete and correct information on this website. However, we cannot guarantee that there will not be errors. Consequently, The Babytown accepts no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission or misrepresentation in any information in this website. All information on this website is subject to change.
The Babytown shall not be liable for any losses or damages caused by any failure to assemble our products properly as instructed in our manuals.
The Babytown disclaims any losses or damages caused by any intentional or careless use of our products, even if during the warranty period.
The Babytown disclaims any losses or damages of our products in the delivery, unless we are informed within the seven days after their delivery.
The Babytown disclaims any losses or damages of our products after warranty periods (general products 12 months and special products as indicated).